Privacy Policy
GENERAL DATA PROTECTION REGULATION (GDPR) & YOUR PERSONAL INFORMATION
Under the General Data Protection Regulation, I outline below what personal information I hold in relation to the treatments I provide; why I need it; and for how long. Please contact me if there is something you do not understand.
1 MY DETAILS AS THE PERSON HOLDING YOUR PERSONAL INFORMATION
Name: In Peak Health with Sue Hamblin
Nature of Business: Natural Health Practitioner (Reflexologist, Naturopathic Health Coach & Postural Stability Instructor)
Telephone No: 0779 6405312
Email address: sue-hamblin@outlook.com
2 WHY I NEED TO PROCESS CLIENT INFORMATION
In order to ascertain which of the treatments I provide are suitable for you; and to put together health coaching plans for you; I need to gather and retain potentially sensitive information about your health and lifestyle. I may also use this information to advise you on other recommendations I think suitable for your health and wellbeing (e.g. an alternative practitioner). All of the information I gather and retain is kept on paper records and stored securely.
3 WHY I NEED TO HOLD AND USE CLIENT INFORMATION
The lawful reasons as to why I need to hold and use your information are as follows:
a) Legitimate interests:
a1) To provide you with the best possible treatment options and advice (see point 2 above)
b) Legal reasons:
b1) For my public liability insurance which needs me to retain information on the treatments I provide
b2) To follow the law regarding children’s records
b3) to keep record of your consent for you (or your child) to have treatment(s) with me
Please be assured that as a fellow member of the Association of Reflexologists and member of the Association of Naturopathic Practitioners, I have to abide by their Code of Practice and Ethics as part of my professional practice. This Code of Practice ensures that I act in the best interests of my clients; maintain client confidentiality at all times; and that I only practice within my professional capabilities and within the law.
4 WHAT INFORMATION I HOLD AND WHAT I DO WITH IT
In order to give complementary therapy treatments and provide health coaching services, I will need to ask for (and retain) certain personal information as follows:
a) Your contact details and details of a personal emergency contact
b) Medical history and other health-related information
(which I will take from you at first consultation and any following consultations)
c) Treatment / consultation details and related notes
(which I will take after each treatment / consultation)
I will NOT share your personal information with anyone else without your prior consent. However, it may be helpful for me to share your anonymised health history with the Association of Reflexologists or Association of Naturopathic Practitioners when I feel the need to gain professional advice regarding your treatments.
5 HOW LONG I RETAIN YOUR INFORMATION FOR
I will only keep your information for as long as necessary which is as follows:
a) For adults: consultation and treatment records need to be kept for 7 years following the date of last treatment.
b) For children: the law states that consultation and treatment records need to be kept until the child is 25 (or if 17 when last treated, then 26 years of age).
PLEASE NOTE: Because of my legal obligations stated in point 3, I cannot delete your personal records before the times specified above in point 5. Please be ensured that I will destroy all records safely and securely after this point.
Please be aware that I can only work with you if you agree to me keeping your personal information and treatment records as specified in this document. This is so I can abide by my legal obligations as a professional therapist and abide by the Code of Practice and Ethics of my professional memberships.
For further details on your personal rights under the GDPR data protection regulation, please visit www.ico.org.uk.
6 MY COMMUNICATIONS WITH YOU
Under the GDPR Regulation, I need to explain to you what communications I may send to you as a client:
I do not personally send out any marketing communications to my past or present clients. The only time I make contact with you is to confirm, alter, or remind you of, an appointment date and time. Or to send you information relating to your treatment or health coaching programme with me. These will be sent to you by Text, WhatsApp or Email depending on your preferences which I will ask you to confirm on the first consultation with me. You can change these preferences at any time by speaking to me in person, or calling me on 0779 6405312.
7 SEPARATE NOTE ON SOCIAL MEDIA
You can find me on Facebook (@inpeakhealthcoaching) and Instagram (@inpeakhealthcoaching) and you are free to follow me on these profiles as you wish. However, I must make it clear that you are then operating under the privacy policies of the individual social media networks. It is your choice to opt in (or out) to see my marketing posts on these platforms.
I recommend that you never comment with confidential information on my social media posts these are all set for public viewing. Equally, do not send me confidential matter via their messenger services as I cannot be responsible for Facebook or Instagram’s privacy safety online. My guarantee to you is that I will never post any of your personal information on my social media pages or profiles. At all times, your information remains strictly confidential.
SUE HAMBLIN FAoR 1.8.2025